SOPORTE
With Pulsar guarantee: more than 17 years in the IT market

Preguntas más frecuentes sobre nuestros productos y servicios

FAQS about ERP

Not at all, it is a very intuitive and easy to use system. Any administrative of a company can use it.

No, because it is a tool inside of Pulsar web, which provides servers, accesses, backup system, etc. Any computer with internet access will be enough.

For very complex or sporadic issues, Pulsar provides you with precise instructions to get the information you need, reports, etc.

If your company has the necessary human resources, it is almost instantaneous. But once we analyze your company we will recommend the best time and period to start, from days to weeks.

Not at all. They do not need any knowledge.

We will help you to calculate it based on your own parameters: people in your company dedicated to the tasks of purchasing, accounting, invoicing, etc. And it will also depend on the value of having the total information about your company available instantly.

FAQS about PRINTING

Definitely. The majority of Pulsar's customers are SMEs with only one or two printing devices (printers or multifunctional).

If they are models less than three years old, it is possible to incorporate them into the service. However, it is very possible that it will be cheaper to replace them with new models. We will explore both alternatives.

The most frequent type is a single contract that groups the renting of the equipment with the payment service per page, paying only depending on the pages that print). All inclusive. Without more costs. Usually for the machine we will present a contract for a financial company (renting company), and Pulsar will invoice the service.

Alternatively, there is a contract which we only charge you for the management, monitoring and consumables service by invoicing the pages, as you acqure the printer directly.

We have a catalog of equipment from different brands among the best on the market (HP, Lexmark, etc.) with A3 and A4 paper format options, color or b/w, multifunctional, etc.

Generally yes, it is an alternative that the renting company usually offers. And you can maintain the monitoring, management and consumables service with Pulsar, paying only for the pages you print.

Through a small software called DCA ("Data Collector Agent") that is installed on any PC of your company, and transmits the use of printers. Its installation takes no more than ten minutes.

Perfectly. Your company has access to the web of the printing service, which can facilitate your service provider to assist you in printing issues. And we can adjust the monitoring tool so that technical alerts about printers, etc. can arrive directly.

FAQS about VIGIA and Monitoring Services

Yes, they can control that the website is operational, and even control its latency (response time). So, you do not lose any potential customer or orders from your online store.

Yes, both hardware and software problems and even communications.

Virtually any, because today we depend more and more on computers. The need increases with the size of the company measured by number of employees, applications, etc.

Any hardware device or software that is connected to the network and that has the SNMP protocol enabled.

It will depend on the device. There is more and more "intelligence" in small devices, including LED bulbs, motion sensors, cameras, etc. Ask us.

In its current format it is an appliance (mix of hardware and software). But we are about to launch the product 100% software, C-VIGIA.

Nobody but your company. PULSAR just updates the monitoring software, and we do not have access to VIGIA. It is a product that installs in your internal network or intranet.

WE USE COOKIES TO IMPROVE OUR SERVICES AND MAKE SITE STATISTICS.